Historic hotel exudes customer service and quality that provides a tranquil retreat for guests

September 18, 2013---Mentone, Alabama--- For the second year in a row, The Mentone Springs Hotel received the 2013 Celebration Media U.S. (CMUS) Customer Satisfaction Award by being rated among the best quality service and care in the country. Talk of the Town awarded top honors to Mentone Springs Hotel for their superiority in customer service in the hotel and travel category. Celebration Media U.S., a professionally skilled research and marketing company, examines reviews, social networking, business rating services, and blogs to determine the positive and negative feedback a business is getting. Businesses in every state and parts of Canada are scrutinized to determine the highest-rated and top-reviewed.

“We strive to make sure that every guest who walks through our doors has a quality experience,” said Darlene Rotch, whose family owns the 129 year-old historic property. “The hotel is naturally full of character and charisma, so there is no need for a manufactured environment. It’s just real. We want guests to relax, pick their perfect spot on the porch, breath the mountain air, and transform from a state-of-mind to a state-of-being. We are pleased to once again receive this honor.”

CMUS is a co-sponsor of the award and chooses only a select few businesses to be awarded with such high honor. The award, supported by 12 months of research, was fashioned to recognize companies that exemplify outstanding customer service and consumer quality.

About The Mentone Springs Hotel
The Mentone Springs Hotel was built in 1884 and is on the National Register of Historic Places. It is listed in the New York Times Best selling book, "1000 Places to Visit Before You Die," and was recently featured in Southern Living Magazine. The all wood Victorian mansion serves as a bed and breakfast to visitors wanting to experience laid-back living Mentone-style. Situated as the centerpiece of the Mentone community on Lookout Mountain, the hotel features wrap around front porches for dining and relaxing, and a trio of fireplaces in the main living room for guests enjoyment. For more information visit, contact us at 256-634-4040, or visit us on Facebook.

Media Contact
Logan Shoaf
Panorama Public Relations

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6114 Highway 117, Mentone, Alabama 35984
For Information and Reservations Call: 256.634.4040